FAQs

Exchange & refunds

Veileria Co. is happy to accept exchange within 14 days after the item is shipped and no refund will be issued

Buyer is responsible for both return and replacement shipping costs.

To be eligible for an exchange, all items must be returned in their original condition and must not be worn, altered or washed.

Due to the nature of premium silk veils, please understand that natural flaws in the silk and slight abnormalities in the laces is unpreventable.

Veileria Co.  is not liable for the loss or damage of the returned goods during shipping.

When should I buy my veil?

We highly recommend purchasing your veil after you’ve chosen your dress in order to find the perfect piece to complement your gown.

What are your bridal veils made from?

All Veileria veils are made from premium bridal tulle that is explicitly made for wedding veils.

How long should delivery take?

Typically for veils that we have in stock, please allow 3 business days for your order(s) to be processed. For estimated arrival date, please proceed to checkout page. Shipping time may vary by location and may require pickup of product(s) at a local retail postal outlet.

For rush orders, express shipping is available upon request with additional charge.  

What are the shipping policies?

Shipments will automatically be shipped to the shipping address provided. Please confirm your address prior to submitting your order(s). We are not responsible for order(s) that cannot be delivered or that are not received because the wrong address was provided for the recipient. Please make sure that the recipient's address is correct.

What if my package gets lost or damaged?

After the product(s) have been shipped, we recommend you to check the tracking status. We are not responsible for any product(s) damaged, held, or lost during shipping; as well as for misdelivery errors via carrier. If this is a concern, please contact us for shipping insurance which can be purchased at an additional cost.

Am I responsible for customs and import taxes?

Orders shipped outside of Canada may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.